Customer Terms & Conditions
UPDATED: 26/7/2024
Buying technical training products is simple with Edquip.co. We try to make our legal Terms and Conditions as simple as possible too. Read on to learn how Edquip.co works for Customers.
The General Terms and Conditions regulate the terms and conditions of the use of the Edquip.co platform under the web address https://edquip.co/ (hereinafter “the Platform”) operated by Edquip Platforms s.r.o., with registered office at Žerotínova 1144/40, Žižkov, 130 00 Praha 3, ID No.: 142 99 691, VAT No.: CZ 14299691, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 362365 (hereinafter referred to as "Edquip.co"), by the Customer.
These Customer Terms & Conditions are an essential part of the Master Service Agreement. The Master Service Agreement, together with the Standard Operations Procedures, and these Customer Terms & Conditions define the relationship between Edquip.co and the Customer.
If not stated otherwise in these Terms and Conditions, all capitalized words shall have the meaning as stated in the Master Service Agreement and/or the Standard Operations Procedure.
Contents
I. Introduction
II. Customer contact
III. Customer Authentication & Verification
IV. Export Control Restrictions
V. General
VI. Payment Flow
VII. Customer Pays through Payment Service Provider (PSP)
VIII. Providing Advice & Recommendations
IX. Product Reviews
X. Case studies
XII. Termination
I. Introduction
Customers can use Edquip.co marketplace to search for, find, and compare, technical training products listed by hand-picked and vetted Vendors.
Customers can request quotations for products from various Vendors at the same time, so that the quotations come back in a comparable format, designed to support decision making.
Customers intend to receive the best pricing on the market, in a clear cost structure upfront, with guaranteed validity for a defined set of time.
Customers and Vendors can transact safely through a government regulated and integrated payment service provider, which provides Escrow services.
Customers and Vendors transact within the framework of the Edquip.co Standard Operating Procedures, which clearly defines and assigns responsibilities between the Customer, the Vendor, Edquip.co, and other parties.
Customers register for access to a Customer Portal, where Edquip.co supports their work with software tools for: quotation management, workflow, chat communication, document sharing etc.
II. Customer contact
Edquip.co does not collaborate with consumers (persons who purchases goods and services for personal use), but only with legal entities and/or entrepreneurs within the meaning of private law (such as entrepreneurs, government bodies and government institutions, etc.). Consumers are not allowed to use Edquip.co.
The Customer takes the sole responsibility for any user he granted access to his Customer account, to act within the rules established by these Terms and Conditions, the Standard Operations Procedure or any other legally binding document. Customer shall inform Edquip.co in case a user changes and provide contacts of the new user responsible for the deal.
III. Customer Authentication and Verification
Edquip.co is committed to work only with clearly identified Customers. When a Customer is registered, Edquip.co will perform a Customer authentication and identity the Customer through mechanisms such as, (but not limited to) email, phone calls, online search etc.
Customers are encouraged to use official work email addresses, which relate to the domain name of their organizational website, not Gmail / Hotmail etc. Customers are encouraged to communicate with Edquip.co without any undue delay regarding any questions arising from their registration and Quotation Request.
Further, Edquip.co reserves the right not to furnish quotations in case, that the Customer does not fulfil the qualifications laid down in these Terms and Conditions, or in case that the Customer has no obvious interest in acquiring the goods of the Vendor, or in case of any good cause.
IV. Export control restrictions
By accepting the Terms and Conditions, the Customer represents that the Customer is not subject to any export control restrictions and indemnifies Edquip.co for any damages arising from a misrepresentation regarding export control restrictions.
Customer represents that they will not resell or in any way transfer, the products or services procured at Edquip.co to any other person or organization, natural or legal that may be under export control restrictions and indemnifies Edquip.co for any damages arising from a misrepresentation regarding such sales.
V. General
The Customer agrees to use the Platform in accordance with the Standard Operating Procedures, following the Milestones as a workflow for all Quotation Requests.
The Customer agrees to keep communication with the Vendor through the chat function of the Platform, as described in the Standard Operating Procedures.
The Customer will not circumvent Edquip.co and pursue the closure of any deals outside of the Platform, as described in the Standard Operating Procedures. In case of a breach of this rule, Edquip.co reserve the right to terminate the contract with the Customer according to the rules set forth in these Terms and Conditions
The Customer agrees that if not stated otherwise in writing, the Customer will always enter into sales contract directly with the Vendor, while Edquip.co only works as communications support and as a payment administrator and is not part to such contract.
The Customer agrees to accept Edquip.co as a Dispute Policy Manager if a dispute arises between the Vendor and the Customer as described in the Standard Operating Procedures.
The Customer agrees to accept that Edquip.co can read and monitor the Chat communication between the Customer and Vendor, for quality assurances, support reasons, and for protecting its own rights.
The Customer agrees that as long as they will use Edquip.co services, they will accept any and all notifications and reminders which are automatically sent out by Edquip.co and related to any of the Customers quotation requests.
Since the Platform is based on notifications via email, it is the sole responsibility of the Customer to whitelist noreply@edquip.co with their email clients, to make sure that all notifications arrive.
VI. Payment flow
As stated in the Standard Operating Procedure, there are two ways to coordinate a Quotation Request, Online or Manually. Below how they both impact the payment flow.
Online Quotation Request
Payments are administered through a designated payment service provider, which payment details are listed on the downloadable quotations.
Customer activates an Order by making a payment to the payment details listed on the downloadable pro-forma invoices. The Customer agrees, that as of the payment, the contract between him and the Vendor takes legal effect.
Outgoing payments to the Vendor are administered via the designated payment provider by Edquip.co as and when they achieve different Milestones, and meanwhile held in escrow, as explained in the Standard Operating Procedures.
Manual Quotation Request
Vendors issue their own payment documents (quotations / pro-forma invoices or similar) which Edquip.co forwards to the Customer, and the Customer pays the Vendor directly.
Customer acknowledges that any payment to a Vendor directly, is outside of any influence by Edquip.co, and no security as in the use of the PSP can be guaranteed.
If Customer initially requested manual quotations, but would like to pay through the Escrow services administered by Edquip.co via designated Payment Service Provider, the Customer can contact Edquip.co via info (at) edquip (dot) co, to coordinate such payment documentation manually.
VII. Customer Pays through Payment Service Provider (PSP)
Edquip.co has designated a Payment Service Provider (PSP) which facilitates any transactions through the Platform, as further described in the Standard Operating Procedures (SOP), section VI.
The Customer acknowledges and agrees that they will make any payments through the PSP regarding contracts closed through the Platform.
The Customer acknowledges, that by transferring the agreed Total Costs to the PSP, his payment duties are fulfilled.
The use of the PSP provides security to the Customer, and is effective of a 1.5% escrow fee. This is paid by the Customer to Edquip.co, through the Vendor.
VIII. Providing advice and recommendation
Nothing which is communicated by Edquip.co, on the Platform, social media, email, text messages, in phone calls, in meetings, etc. is to amount to advice or recommendations, unless explicitly stated by Edquip.co in a separate legal contract for paid consulting services.
IX. Product reviews
Customers are encouraged to support the wider community of educators and trainers by reviewing products and services they have used themselves.
While reviewing products and services it is important that Customers keep a professional and constructive tone of voice.
All reviews are solely the opinion and responsibility of the person posting the content and Edquip.co takes no responsibility and assumes no liability for reviews posted by Customers.
X. Case studies
Customers agree that Edquip.co might publish a case study on the website, displaying organizational logos, descriptions of the Challenge which the Customer met, the implemented product-based Solution, as well as the Results achieved, alongside pictures from the product installment and of relevant people. The Customer takes sole and full responsibility for having any needed approval regarding personal rights and data protection rights of any individuals involved.
XI. Intellectual property
Any intellectual property disclosed by the Customer on the Marketplace shall remain the exclusive property of the Customer. The Customer grants Edquip.co a timely unlimited, non-exclusive, non-transferable, and non-sublicensable license to use this intellectual property for the purpose of the marketplace, especially regarding, training and improvement of Edquip.co customer service, both manually and automatically.
Granted license to Customer data includes the usage of any automated and intelligent manners with the purpose of increasing customer service and sales through the Edquip.co platform, including such as training AI agents (e.g. a Chatbot) to perform customer success, technical support, and sales.
Any intellectual property arising from the operations of the marketplace, such as aggregated and anonymous data from various Vendors, identified patterns, industry statistics etc. is the sole and exclusive property of Edquip.co.
XII. Termination
Sometimes an envisioned agreement does not work as expected for either one or both of the parties, so they might want to discontinue their existing collaboration.
Any party can terminate the Service agreement with a termination period of 3 months, starting with the delivery of the written declaration of termination to the other party.
In case of the Customer being in breach of these Terms and Conditions, Edquip.co reserves the right to terminate, in cases described in these Terms and Conditions, the contract with the Customer with immediate effect. During the termination period (or after the termination in case of terminating with immediate effect), the parties shall coordinate an online meeting to settle open issues based on the Service Agreement.
The settlement will be done on the following subjects:
1. Settlement of open/ongoing transactions: For the purpose of open/ongoing transactions, the Customer’s account will be left open and will be used by the parties to finish such transactions in good faith.
2. Balancing and settlement of current accounts, considering:
a. Any outstanding payments to Vendors, not yet paid by Edquip.co
b. Any outstanding reimbursements to the Customer in case of non-realized transactions