Privacy policy

below our privacy for anyone using our website, in regards to how we handle data

 

Who we are and how to contact us 


We are Expansion House s.r.o., the operator of www.edquip.co. Expansion House s.r.o. (referred to as “we”, “us” and “our” in this privacy policy) is the controller responsible for personal information processed by it, and "you" and "your" means any person who uses our website.

It is important that you read this privacy policy carefully so that you are fully aware of how and why we use your personal information. We do not knowingly collect personal information relating to children under the age of 16 and children under the age of 16 should not use this website.

We have appointed a data protection officer (DPO) to oversee our data protection and privacy practices. If you have any questions about this privacy policy or if you wish to exercise your legal rights set out in this privacy policy, please contact our DPO using the details below.

Contact details

Our contact details are:

Email: feedback (at) edquip (dot) co

In Writing:

Expansion House s.r.o.
Zerotinova 1144/40
Zizkov, 130 00, Praha 3
Czech Republic.

 

 

Changes to this privacy policy


We reserve the right to amend or modify this privacy policy from time to time. All amended versions of this privacy policy will be posted on our website.

 

What type of information we collect:


Depending upon the way in which you use our website and the individual products and services you are looking to buy, we may obtain the following:

  1. personal information so that we can identify who you are. For example, this information may include your name, salutation, job title, work website, work email, work phone, social media accounts etc.;
  2. personal information so that we can contact you. For example, this information may include your organization’s shipping address and billing address, your work email and your work phone;
  3. personal information so that we can help you find a quotation for a product or service. For example, this information may include details about the education level you are teaching, class size, preferred communication language, whether you yet have funding for equipment or not, financial details regarding how you prefer your quotation etc.; and
  4. behavioral and/or technical personal information. For example, this information may include details about how you browse our website and the devices and technology you use to browse our website.

 

How we use personal information, the lawful grounds which we rely and why: 

 

How might you use my personal information?

What lawful basis will you have to use my personal information in this way?

Why do you use my personal information in this way?

We may process your personal information in order to send you service communications.

This processing of your personal information is necessary so that we can provide our services to you in accordance with our website terms and conditions.

Without processing your personal information in this way we would be unable to provide our services to you.

We may share some of your personal information with our approved partners and third-party product providers so that they can return a quote to you via our website.

This processing of your personal information is necessary so that we can provide our services to you in accordance with our website terms and conditions.

Without processing your personal information in this way, we would be unable to provide our services to you.

We may process your personal information and share it with our approved partners and third-party product providers in order to verify that a sale between you and one of our approved partners or third-party product providers has taken place.

We have a legitimate interest in processing your personal information for sales validation and audit purposes.

It is in our legitimate interests to process your personal information in this way so that we can continue to provide our services to you free of charge. This means that when you buy a product or service from a third party via our website, that third party pays us a commission instead. In order to ensure that we are fairly and properly remunerated and able to continue to provide our services free of charge, it is imperative that we are able to audit our approved partners and third-party product providers for sales validation purposes.

If you opt-in to receive general marketing from us, we may process your personal information for the purposes of providing our general marketing to you. For example, if you opt-in to receive our general marketing, we may send you newsletters, information about our latest offers, products and promotions and more.

We will only process your personal information for the purposes of providing direct marketing to you with your consent.

All of our marketing is carefully drafted and intended always to be topical, relevant and useful for our customers. Those opted-in are first in-the-know!

We may process your personal information in order to comply with any and all legal and/or regulatory obligations to which we are subject.

 

This processing of your personal information is necessary so that we can comply with legal obligations to which we are subject.

 

Sometimes it is necessary for us to process your personal information in order to obey the laws, rules and requirements to which we are subject.

 

 


How we collect personal information


We collect personal information from you when you interact or engage with our website including when you register an account with us or compare products or services via our website. We may also collect personal information from you when you talk to us on the phone, by post or online including via email, social media and mobile device apps. We may also engage with you and hence collect personal information from you if you choose to provide feedback or take part in any of our other market research initiatives, customer surveys or competitions, prize draws or promotions. Occasionally, we may also collect personal information about you from third parties or publicly available sources, as set out in section 4 above.

 

Third parties with whom we may exchange personal information


We may share personal information with or receive personal information from:

  1. other members of our corporate group;
  2. approved partners and third party product providers;
  3. our regulators and other regulatory bodies;
  4. law enforcement and fraud prevention agencies;
  5. third parties to whom we may sell, transfer or merge parts of our business or assets or third parties whose business or assets we may acquire; and
  6. our third-party suppliers (for example, IT software and service providers and marketing agencies).

 

How our third parties may use personal information

 

We impose strict restrictions on the things that third parties may do with personal information that we give to them. For example, such third parties may process personal information that we give to them in order to:

  1. assess your information for the purpose of providing a quotation for products or services which you have expressed an interest in;
  2. finalize a sell of a product or service which you have initiated through requesting a quotation through our website;
  3. against information they already hold about you (for example, if you are already known to their corporate group); and
  4. conduct internal research (such as by analyzing market trends and customer demographics) in order to develop the products and services which they offer.

If you intend to purchase products or services from any of our approved partners or third party product providers, you are strongly encouraged to read the terms of that partner’s or third party product provider’s own privacy policy in order satisfy yourself as to the purposes for which your chosen supplier will use your personal information.

When you leave our website, you are also strongly encouraged to read the privacy policy of every website that you visit in order to satisfy yourself as to the purposes for which those third party website owners and operators will use any personal information you give to them.

 

What communications you may receive from us


The communications we send to our customers can be categorized broadly as “direct marketing communications” and “service communications”.

Direct marketing communications

We understand that some of our customers like to receive only certain types of direct marketing communications. For us, this means drawing a distinction between our information emails when a new product similar to those you have expressed an interest in gets listed, or when a producer is answering a product review you have written to one of their products and our general marketing which includes our newsletters and information on our latest offers and promotions.

Because we draw a distinction between information emails and our general marketing, you can choose to receive information emails but not our general marketing and vice versa. Similarly, if you tell us that you do not want to information emails or general marketing from us, we will not send any direct marketing communications to you.

Service communications

Service communications broadly comprise of communications which:

  1. we have a legal or regulatory obligation to send to you (such as communications which we are obliged by our regulator to send to you from time to time);
  2. we send in connection with the provision of our services to you (such as when a producer has responded to your quotation request, a bid-summary of all requests, or reminders to chose which products you would like to proceed with, if any); and
  3. we send so that we can provide services at your request (such as password reset emails, which you may ask us to send if you do not remember your login credentials but want to access our products and services).

 

Sending personal information outside the European Economic Area (EEA)

Some producers of products which you might want to have a quotation on are outside of EEA and thus are not required to protect personal information if they were based within the EEA. Thus, we only share your information with these producers if you specifically are interested in their products, the origin of any product is shared on each product listing.

 

How long we retain personal information

We may keep your personal information for up to six (6) years following the date on which you last use our website or only for as long as is reasonably necessary thereafter in order to:

  1. respond fully to any questions or complaints;
  2. evidence that we have treated customers fairly or satisfy some other legal, accounting, tax or reporting requirement; and
  3. establish, exercise or defend legal claims in accordance with statutory limitation periods.

 

Data security

The security of personal information is extremely important to us and hence we have put in place appropriate security measures to protect personal information from being accidentally lost, used or accessed in an unauthorized way.

 

Your legal rights

Right of access

You have a right to know whether we are processing your personal information. If we are processing your personal information, you also have a right to request copies of your personal information that we are processing and certain further information, including the purposes of our processing and the recipients or categories of recipients to whom we have disclosed (or will disclose) your personal information.

Right to rectification

You have the right to require us to rectify or complete any inaccurate or incomplete personal information that we are holding about you.

Right to erasure

You have a right to ask us to erase your personal information. This is also known as the “right to be forgotten”. We must erase your personal information following your request except in limited circumstances prescribed by law, such as where we need to retain your personal information in order to comply with a legal obligation or in order to establish, exercise or defend legal claims. In these circumstances, we will restrict our processing of your personal information by putting it “beyond use”. This means that your personal information is deleted from our website and retained only in a separate and restricted database, where it will not be processed for any purpose other than as detailed above. Access to this database is managed by our DPO and is strictly limited.

Right to restriction of processing

You have a right to require us to restrict processing of your personal information where:

  1. you believe that the personal information we hold about you is inaccurate and we require reasonable time to verify the accuracy of that personal information;
  2. your personal information has been unlawfully processed by us but you do not want us to erase that personal information;
  3. it is no longer necessary for us to keep your personal information for the purposes for which they were collected by us but they are required by you for the establishment, exercise or defense of legal claims; or
  4. you exercise your right to object to processing and we require reasonable time to verify whether there are any overriding grounds upon which we may rely in order to continue that processing.

 

Right to data portability

If we process your personal information with your consent or because it is necessary for us to do so in order to provide our service to you, you may require us to move, copy or transfer that personal information to you or another third party in a structured, commonly used and machine-readable format.

Right to object

You have a right to object to our processing of your personal information where we are processing that personal information on legitimate interest grounds. We will stop processing this personal information if you exercise your right to object unless there are overriding grounds upon which we may rely in order to continue that processing or unless that processing is necessary in order to establish, exercise or defend legal claims.

You also have a right to object to our processing of your personal information for direct marketing purposes. You can object to our processing of your personal information for direct marketing purposes by unsubscribing in your profile or via the unsubscribe hyperlink in any direct marketing messages which we may send to you. We will stop processing your personal information for direct marketing purposes if you request us to do so.

Right to withdraw consent

If we process your personal information with your consent, you have a right to withdraw your consent at any time. If you withdraw your consent, we may be unable to continue to provide certain services to you, but we will inform you if that is the case.

 

Cookies

We use cookies to improve upon our user experience, to learn more please read our cookie policy.

 

Complaints

You can complain to us or the office of personal data protection at any time. However, we appreciate the chance to deal with your concerns so please do contact us (below form) in the first instance.

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